Contact information

CONTACT INFORMATION

Business Name: Al Manuka

Australian Business Number (ABN): [Please insert your ABN if applicable]

Email: hello@almanuka.com
Website: almanuka.com

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEDT
Saturday: 10:00 AM - 2:00 PM AEDT
Sunday: Closed
Public Holidays: Closed

Response Time:
We aim to respond to all customer inquiries within 24-48 hours during business days.

For urgent matters related to:
- Order issues or cancellations
- Damaged or faulty products
- Shipping concerns
- Returns and refunds
- Consumer guarantee claims under Australian Consumer Law

Please email us at hello@almanuka.com with your order number and a detailed description of your inquiry.

Dispute Resolution:
If you have a complaint or dispute that we have been unable to resolve, you may contact:

Consumer Affairs Tasmania
Phone: 1300 654 499
Website: www.consumer.tas.gov.au

Office of the Australian Information Commissioner (for privacy matters)
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au

Australian Competition and Consumer Commission (ACCC)
Phone: 1300 302 502
Website: www.accc.gov.au

This contact information is provided in compliance with Australian Consumer Law and e-commerce regulations. We are committed to transparent communication and excellent customer service.